RETURNS & REFUNDS

RETURNS POLICY

If you're not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. However delivery charges are only refundable if the goods are faulty.
- You will be responsible for the return shipping fees if you bought the wrong size and wish to do an exchange
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
When you are sending the item back to us, please make sure a clear instruction is included. It includes:
- Original Invoice Number
- Your contact number and email address
- Item you wish to exchange to
- Reason for the return / exchange
- Return courier fee, if it is an exchange

If the item you received is faulty, please email
retail@dogslife.co.za quoting your order number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.


I RECEIVED THE WRONG ORDER

If the item you received is not what you originally ordered, please email retail@dogslife.co.za quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll then advise on how to proceed with the return.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.

*Please Note:
When trying the items of clothing on your pet, please ensure that they are clean to ensure that no marks are left on the item. We'll be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Contact us by email:
retail@dogslife.co.za if you have any further questions. Returns and exchanges apply only to purchases from the Dog's Life website, and do not apply to items purchased at any retail location or from our stockist.

IMPORTANT - CLEARANCE AND SALE ITEMS

Items purchased in the clearance section or where a price reduction is indicated may not be returned for refund or exchanged for other products. Sale of these items is final.